CBA's principals have spent decades running one of the Southeast's most established collection agencies. That experience — in collections strategy, vendor oversight, and regulatory compliance — is now available to you directly.
Whether you're a hospital, physician practice, municipality, utility, financial institution, or business struggling to recover past-due balances, we bring straight talk and real-world experience to every engagement.
We audit your current collections process and vendor relationships to identify exactly where revenue is being lost — and what it takes to recover it. Benchmarked against real Southeast market data.
Choosing the right collection partner is a major decision. We help you evaluate proposals, ask the right questions, and hold vendors accountable to performance standards that actually mean something.
Federal and state regulations create real risk for organizations that collect debt. We review your current practices and help you build processes that protect your organization from liability.
Accounts worked early collect at dramatically higher rates. We help you design an early intervention strategy — statements, letters, and outreach — that maximizes recovery before accounts age into bad debt.
Inconsistent internal policies are one of the most common sources of collection losses. We review your existing procedures and recommend practical changes your team can implement immediately.
Your staff sets the tone for every collections interaction. We provide targeted training that improves performance, reduces complaints, and builds a culture of compliance from the ground up.
We work with any organization that collects debt — from hospitals and physician practices to municipalities, utilities, financial institutions, and commercial businesses.
Hospitals working self-pay balances and bad debt — placement timing, agency performance, and what is realistically recoverable on aged accounts.
Practices, clinics, and rural providers deciding what to work in-house, what to place, and when to stop paying to chase a balance.
Cities and counties recovering taxes, fees, fines, and utility balances with compliance and constituent relations in mind.
Utility providers and service companies managing high-volume consumer accounts with tight regulatory requirements.
Banks, credit unions, and lenders seeking to improve recovery on charged-off consumer and commercial debt.
Businesses of all sizes looking to tighten their collections operation or evaluate an outside agency relationship.
We keep it simple. No long sales cycles, no generic recommendations. Just honest assessment and practical guidance.
We start with a candid discussion about your current situation, challenges, and goals. No commitment required.
We review your data, processes, and vendor relationships to identify where the real opportunities are.
You receive clear, prioritized recommendations — practical steps your team can actually implement.
We remain available as you implement changes, ensuring you get the results you're after.
CBA's consulting practice isn't built on theory — it's built on 78 years of actually operating a collection agency in the Southeast. We've seen economic cycles, regulatory changes, and industry shifts that most consultants have only read about. When we give you a recommendation, it comes from experience, not a textbook.
Consulting engagements are customized to your organization's needs. Reach out to schedule an initial conversation — we'll tell you honestly whether and how we can help.
Schedule a Consultation (229) 246-5533